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Subject: No customer service at copper Options
#1 Posted : Wednesday, December 11, 2019 11:54:06 AM

Rank: King

Joined: 2/9/2006
Posts: 1,050
Hi. I have been having an issue with not being able to access any web pages except for my copper homepage and email. When I try to call copper customer service number I get a recording that says leave a message, can't speak to a real person. I have also emailed support several times but no answer. They do NOT respond within 24-48 hours as they claim. Does anyone know what's going on with copper? Are they going out of business? Why don't they answer their phone or respond to emails?
#2 Posted : Thursday, December 19, 2019 5:40:28 AM

Rank: King

Joined: 1/9/2004
Posts: 824
I have been wondering same thing. Except when their servers go down I get nothing. Won't even log on to Internet. Been happening more and more frequently. They get it running quickly enough, usually within a day. Probably laid off most of their customer service people and staff which is why you get nothing. I inquired about my yearly bill as they said I didn't pay. I emailed them twice about it, nothing. I called also, during business hours, leave a message. No replies. Last night when I was on, I went to another site and got a big yellow triangle at the network icon and then my browser said no Internet. I was able to log on but nothing. A new one for me. This morning, all was fixed. In years past, usually Copper was very reliable.

One thing I found out when that happens, you do have to power computer down and restart Windows.
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