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ISP Information:
One of the first Linux distributions, originally shipped on a number of floppies, that eventually became the Slackware distribution.
ISP Glossary:
Softlanding Linux System - I have McAfee Security Center on my PC. The product has begun to repeatedlycrash my machine, even after doing a complete uninstall and reinstall. Idecided to contact McAfee. My choices for support were to phone them andpay $39 for handling this incident, or use a free online chat with atechnician. I chose the latter.In the past 2 days I have chatted with at least 3 technicians. Despite thefact that all have "American" names (Sam Neilson, etc.) they had very poorenglish skills. It was just about impossible to understand what they wantedme to do. Most of it had nothing to do with my problem.Here's an example of an exchange--after dozens of other exchanges of thissort--Them: Since when are you receiving this ?Me: I started getting this error for about the past 10 days.Them: Did it start recently?Me: About 10 days ago.Them: Did you have it on this version?Me: I don't understand. Yes, It happens with this version.Them: Look in the bottom right corner. Do you have a shield or a red boxwith an M in it?Me: The red box.Them: Did you get error after installing this software?Me: I have had this software for several months, but several updates came inrecently. The problem persists after doing a complete delete and reinstall.Them: Thank you for the information.Them: Did this issue start after the reinstall?Me: I had the problem before and after the reinstall.Them: Do a file search for SymantecMe: It found 1 file. A cookie file from the Symantec web site.Them: You must uninstall Norton.Me: Norton what? I'm not running any Norton software.Them: Symantec is Norton.Me: The search found a cookie file from the Symantec web site. It did notfind any software. I'm not running Norton Anti-virus.Them: I will send you a file.instruction page on how to uninstallNorton Anti-virus]Me: I'm not running this software. This won't help.Them: OK. I've talked with my supervisor.Them: Look in the bottom right corner. Do you have a shield or a red boxwith an M in it?Further compounding my frustration is that it would take about a minutebetween each comment to get a response.For example, they kept asking me if I had a particular piece of software onmy machine (PC-Cillin). I told them no at least 6 times and yet theypersisted in telling me I had to remove that software from my machine. Wewent round and round. I spent over 2 hours on this issue and have gottennowhere. I would consider calling their phone support, but I think it'soutrageous that a company expects you to pay $39 to solve a problem withtheir software crashing. I also have little confidence that they'll be ableto help me if their online support cannot.More than my frustration with this product, I am frustrated that a companyoffers this level of technical/customer support after the sale. I'd move toa different company for anti-virus software, but unfortunately I don't knowwho would be any better.I recently had to confer with Microsoft online about an issue on anothermachine. They were incredibly good with their support. Unfortunately, thatseems to be the exception in computer-related technical support these days.Tony
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