ISP Information:
A TCP/IP messaging protocol that runs specifically over IP (as opposed to UDP). This protocol is used to announce network errors, timeouts, and congestion. PING is based on ICMP.
ISP Glossary:
Internet Control Message Protocol - Hi all,Sorry for so many posts on this topic ... I'm kind of posting as I go:)I called Vonage to sign-up, and I had to call three times beforesomeone answered I could understand. Do they use folks overseas to dotheir phones? Also, there's a bad delay, like two seconds, between whenI talk and the customer service rep hears me. I can hear my echo fromtheir ear piece (I assume), so we keep speaking on top of one another.This isn't standard with Vonage, is it?Anyway, the person I spoke with said it takes 5-7 days to receive therouter, yet my 14 day trial begins today, if I sign-up today. Soliterally my trial is only 7-9 days (14 - shipping time). Grantedthis still would probably be long enough to test the router, but iffor whatever reason the router is delayed for any reason, or if I haveproblems getting it going, I want the full 14 days of testing. I lovethe idea of Vonage, but they've yet to really impress me.Thanks for any info or insight.Alex.[TELECOM Digest Editor's Note: Vonage, like a lot of companies doingbusiness over the internet winds up with a huge amount of credit cardfraud, which partly accounts for why they take such a 'tough guy'stance in dealing with potential customers. But in actual practice,your 14 day trial starts out 3-4 days *after* you place your order, orabout the time you sign for the UPS/Fedex delivery. And if you keepthe box a full 14 days and then return it, they are not going to say'oops, you are a day or two days too late in the return'. They have'customers' (I use that term loosely) who order adapters with fraudcredit cards, get the box, then deny it arrived or that they hadanything to do with the fraud. If you order the adapter, recieve itand sign for it without playing games, and give it a fair trial, youare not going to hear a lot out of them about returning it anytime.And you do get a free month of service with an e-coupon (mine oranyone else who offers them) which largely offsets any losses youmight suffer from having supplied them a good credit card to startwith. Even if I for example, decided now to quit Vonage and send themback the box I could do so, less the month of service I owed them.About that echo: Vonage does use their own system to run theircustomer service department. I had a case once when talking to themthat the customer service person said "I cannot hear you very well",I responded I am on *your* phone system; he said obviously you needan adjustment, and walked me through it then and there, after hecalled my back on my landline using *his* cellular phone. Try not tobe so harsh on them being as new as they are in business. PAT]
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