ISP Information:
Any old computer system that was set up before your time and now continues to work and need support. Often legacy systems are problematic to upgrade because the people that put them together aren't around any more. One great example was the Year 2000 problem. Legacy systems were driving everyone nuts because no one programmed in COBOL anymore, and lots of legacy code was written in COBOL.
ISP Glossary:
Legacy System - I'm late into this thread, but perhaps I should consider purchasing myMaytag Atlantis washer and dryer through Sears? Is that the moral of thestory? Thanks for the details. Sounds like everyone up and down the chaindropped the ball.Stew"washerlessincolorado" wrote in messagenews:6940af19.0311281106.146d68d9@posting.google.com... I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized Maytag Dealer (the only product they sell). I was willing to pay over $1200 (for just a washer) in order to have a machine that would be worry free from maintenance issues for at least seven years (after buying the extended service warranty that is) and was more than guaranteed by the salesperson this washer would WASH those ever large comforters (the only reason I would even consider a washer ever being worth this type of money). Well it does not wash comforters any better than the $300 model and it tends to tear holes in the fabric as well. As the salesperson stated "if you can get it in the machine and shut the door, it will clean it", I think they should have said, it will shred it. smile It has proved to me that home models are not up to laundry mat capacity yet, even though they would like to make you think so, in order to charge the big bucks. The biggest issue I have had with Maytag is when it comes to service. The friendly guy whose is always asleep at the office because they have so few failures, is probably asleep, because they have so few customers. November 2003: The very week I called my extended warranty service contract number to arrange to have the rubber gasket replaced on my beautiful worry free Neptune washer (this is the gasket between the door and the drum, which had totally separated into cracks along the whole rubber seal) happened to be the very same day I called Sears to repair an electrical wiring issue on my brand new Sears convection cook top range. I have an extended service warranty package with Sears as well. The Sears Warranty department scheduled to be out to get my stove fixed in about three days. After hanging up with them, I called Maytag to get an appointment for my washer. Their spiel was first: this gasket defect was not an extended service warranty issue, that it fact it was a manufacturers defect and the Maytag manufacturing company direct, would have to fix it, but they would be happy to quickly transfer me there, did so, and hung up. As you guess, Maytag Company, said oh the manufacturer's warranty has expired, so you will need to go back to your Extended Warranty Service Dealer to get it fixed, so call them back at the number you started out first at. Getting the big picture? So I called the Extended Warranty Service people back and they were trying to get me to go through the big loop again, until I said no, you are going to take care of this problem and you are going to stay on line with me while it is being done. After being put on hold a couple of times, no one seemed to be able to figure out, who was going to get stuck with this bill, but kept trying to pass the problem off on someone else. Getting the even bigger picture? Finally the Extended Service Warranty person said, he had made arrangements with my local Maytag Store, you know the store I spent the $1200 at, to come out an install my gasket after they mail it to me. When the gasket arrives, their will be a number to call inside, just call it and they will come out and put it on for you. Well that gasket arrived, and guess what, there was no number in the package to call to get it installed. Surprised, not really. I called my local Maytag store, and told him the Extended Service Warranty group said he would be the one to install the gasket and he said, oh we only come out to your area once a week, and we have already missed your day. How about next Friday, that would be another week a way. Let's see, I have already been without a washer (totally now for two weeks, what is one more week). Well folks, guess what, today is that next Friday, and gu
|
