ISP Information:
The act of mimicking the behavior of one computer program, operating system, or piece of hardware with a computer program. Emulation is almost always slower than using hardware designed for a particular purpose.
ISP Glossary:
Emulate - Hank Karl wrote: YMMV. I have SBC-SNET, and have had them put ISDN, POTS and DSL into several offices I've worked in. They generally did a good, competent job.The linemen and technical crew I dealt with when I was with SBC(Ameritech) were professional, clued and a pleasure to deal with.The CSRs are, for the most part, OK, although clue-level varies.The problem is this. Someone created a bridge tap on my DSL line,generating so much static on the copper pair coming to my house thatnot only did I not have sync on my DSL, I couldn't get above a9600-baud analog modem connection and I couldn't reliably make voicecalls. Fortunately, there were no emergencies during which I wouldhave had to call 911, or I'd have been in trouble.This lasted for two months, and then I was told I'd get a grand totalof $5 in service credits because they don't give more than that unlessyou have dialtone. I was spending over $80 per month on voice and DSL.I *did* have dialtone. I just didn't have a usable phone line.One CSR went as far as telling me that "it seems like management wouldrather have you call and file a complaint with the state than do theright thing the first time." (At least she was honest!) But that makesno sense. It would be not only easier but CHEAPER -- I'm sure they getfined a lot by the Ohio PUC. That would not happen if they dealt withcomplaints before they went to the state.Oh yeah, and it was a month before I could get someone out. One of therepair appointments was broken without my knowledge, the weekend thatthere was a big snowstorm out in Toledo (I lived east of Cleveland).The excuse was "We sent all our techs out to Toledo to fix lines afterthe storm."WTF? Toledo is nowhere near as large as Cleveland. I'm sure they hadall of their techs in Toledo working on getting service back up, andsure, they may have needed to grab people from another market toexpedite the repairs, but you're telling me they needed EVERYONE inCleveland to go out there? Bull.But -- this isn't a problem with the techies or Customer Service. Thisis a problem created by SBC management. And although I've heard plentyof horror stories about Verizon too, they are the ILEC here in theHigh Desert and since moving here I haven't had any major issues withthem. (I've only been here a few months, but so far -- knock on wood-- things have been OK.)I'm just very happy I *don't* live in a part of California serviced bySBC.JustThe.net Internet & New Media Services22674 Motnocab Road * Apple Valley, CA 92307-1950Steve Sobol, Proprietor888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
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