ISP Information:
Metropolitan Area Exchange or Metropolitan Area Ethernet. A major Internet Network Access Point (NAP) where different providers and networks hand off traffic to each other. The two main MAEs in the United States are MAE East in Washington, DC and MAE West in Silicon Valley. ISP Glossary:
MAE - In article , friedebach@yahoo.comsays: Michael Freedman, 03.23.04, Forbes.com LONDON - You've heard the refrain: "This call may be recorded for quality assurance purposes." Chances are good the company behind it is NICE Systems. A leader in the call center market, this Israel-based company was established a decade ago, and its recording devices and software packages are now used in some 30,000 call centers, financial institutions and government outfits and emergency hot lines like 911. More could be on the way. Every year, companies and government agencies spend an estimated $500 million buying equipment to record telephone calls, data and screen images. The information is used to analyze customer behavior and to train call center agents. http://www.forbes.com/networks/2004/03/23/cz_mf_0323nice.html [Note from Eric: I had to call the FCC this afternoon when I was having trouble logging into their ULS website. After the standard "your call will be recorded" announcement, I had to listen to a loud beep every few seconds as if I was calling a 911 center when a tech came on line. I wonder why the announcement at the beginning of the call was not sufficient.] Eric Friedebach /Tonight's Skywarn training cancelled due to... weather?/Not everything should be recorded, particularly in public safety. Whenthe Providence Police Department moved from LaSalle Square to theirnew building right on the edge of I-95 (It's only a block and a halffrom the old station.) I had occasion to check out their I.T. andtelecom systems.When I went into the telecom room I noted the G3iV10 Definity switchand a set of boxes next to it that looked suspiciously like recordingequipment. Sure enough, I was right.Ridiculously the department had paid for VoIP on the Definity butdidn't use it. Go figure. At the AG's office we had to beg to upgradefrom G3iV2 and by the time I'd left they STILL hadn't upgraded.In any case the recording system monitored EVERY line in thedepartment, including lines used by arrested parties, the chief,everybody. When the new chief was sworn in the proverbial crap hit thefan. How they weren't aware of it is beyond me. Their I.T. and commsguys knew it was there, the previous administration had approved it.So sometimes recording is a BAD thing.
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