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Cursor - I live in Maryland, US. Currently I use Verizon local phone line andComcast high-speed internet (cable modem). I decided to switch toCavalier Telephone for local phone service to save something like $13per month (Verizon's prices are quite high). Cavalier techs tell methat they can't switch me because Verizon won't release my numberuntil I disconnect from Comcast HSI. Is Cavalier lying? Can a cable /cable internet subscription affect whether I can switch localtelephone providers? Is there some sort of a deal between Comcast andVerizon for preserving their monolopolies?I am a newbie with regards to telephone service, so I have no ideawhat to believe.[TELECOM Digest Editor's Note: Telephone companies can and do playgames all the time regards DSL service ("must take our phone serviceto keep your broadband", etc.) Only here and there, rarely, has thatrequirement been eliminated when telco found that in their bestinterest instead. That *never* applies when you are (or become) servedby cable broadband instead of DSL. You really should double check tomake certain their is no miscommunication here between Cavalier andVerizon. Example of miscommunication: You tell Cavalier "I want tosubscribe to your service and oh, by the way I also have 'broadbandinternet' (or 'high speed internet'). In other words, phraseology likethat; casual conversation with rep. In other words, you did notspecifically say 'Comcast Cable', you said (or were misunderstood tosay) 'broadband' or 'high speed'. Cavalier rep notes on the order tostart service somewhere the phrase 'DSL' or 'highspeed internet' orsimilar. Does Cavalier also sell or broker DSL type service fromtelco, as Duane does at TerraWorld/Prairie Stream? I suspect that*someone* got their order instructions and telephone terminologyconfused here. The Cavalier tech (who may or may not have known whathe was talking about) was talking to the Verizon tech (who likewisemay or may not have known what he was talking about); one or the otherof them (probably Cavalier) said the word 'DSL' or 'highspeed' causingthe other tech (probably the Verizon one) to lock out his brain andears to the rest of the conversation or order. After all, everyVerizon (or any generic Bell) tech 'knows' to 'just say no' to anyattempt to take away a line which has always been theirs 'if thecustomer has broadband'. So then the tech (or some know nothingservice rep from Cavalier calls you back and tells you Verizon won'tlet of the line because of your internet.Do you rememeber the game called 'chinese telephone' where people sitin a circle; the one who starts it whispers some nonsense to theperson next to him; each person in turn keeps whispering once relayingthe same nonsense to the next person; eventually it works its wayback to the originator and some distorted answer gets repeated backfor the group? That's what I suspect happened to you. *Someone* inthe inner circle at Cavalier, their techs, the Verizon techs, andthe Verizon policy makers got the facts incorrect. No one at Verizonbothered to check your line for (their version of) high speedinternet, nor did anyone at Cavalier step in to clarify the response.They all tossed around words like 'Comcast', 'high speed', 'broadband'and 'DSL' as though they actually knew what they were talking about.So I would put the order in again, and keep my mouth shut about anyInternet, period. See if that helps, if you, the customer, do notconfuse or overload their tiny, one-volt brains. Don't confuse thetypical rep by talking about those things; doesn't matter in yourcase anyway. PAT]
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