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Network File System - "Tony" wrote innews:c9oktl$51c@library1.airnews.net: Wondering what others think about this... Tonight my some friends, my wife, and I ordered pizza from a local Pizza Hut to have it delivered. When it arrived, we discovered that the pizza had obvious quality problems. I'm not exagerating when I say the toppings made it look like a donut. The center 8" of the pizza had _no_ toppings and very little sauce on it. The outer "ring" appeared somewhat normal. (My wife later theorized that they stacked up something on our box and then reboxed the pizza with the topping stuck on the old box lid.) The pizza itself was mostly topping-less crust. I called the local operation. I was presented with two options (a) they'd deliver a replacement pizza--wait time 45 minutes to an hour or (b) I could keep this pizza and they'd give me a $5 credit for my next order. Getting a complete refund for a return or getting some kind of compensation with a new pizza were not options. The local operator was not overly helpful. We opted for option 'a' since we were hungry and the first pizza was inedible. I noted on the box their "product quality guarantee" and called the 1-800 number on the box. Basically they told me that although the box guaranteed product quality, it was up to the individual operation to determine what they would do to resolve the problem. Basically all the 1-800 number could do is apologize and take my complaint. The replacement pizza--arriving almost exactly 45 minues later--was of appropriate quality. I'd just as soon never order from this establishment again (except my wife likes Pizza Hut pizza more than any of the others). To me it seems like the local Pizza Hut doesn't really care about customer satisfaction. We don't order a lot of pizza, but between friends coming over and groups at our home, I'd say we're good for about $400-$500 worth of business for that local operation each year. You'd think they'd be more concerned about customer satisfaction given how competitive the market it. At least a new pizza _with_ the $5 credit would be a nice gesture. Not an either/or proposition. Is my perception of appropriate customer service become passe? It seems lately I've seen more indifference to customer satisfaction than I can recall from the past. TonyA manager with half a brain would have refunded your money (for makingyou wait for the correct pizza) and have a new pizza brought out to you.Along with an apology. To ensure future patronage. Apologies aregettin' rare. It seems that workers who aren't directly responsible foran error are hesitant to offer an apology, even though they're arepresentative of the company.-----= Posted via Newsfeeds.Com, Uncensored Usenet News =-----http://www.newsfeeds.com - The #1 Newsgroup Service in the World!-----== Over 100,000 Newsgroups - 19 Different Servers! =-----
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