ISP Information:
Browsers such as Netscape and Microsoft Internet Explorer hold copies of recently visited web files, both HTML and binary files, in disk memory. This disk memory space is called the cache. It offers the advantage of much quicker loading when files are stored on disk than when they must be transferred from the web. The disadvantage is that it will sometimes show you an old version of a file from your disk when a newer one
ISP Glossary:
cache - 7-8-03Brian Roberts President, CEOC/O Comcast1500 Market StreetPhiladelphia, PA 19102Dear Brian,I wanted to make you aware of an error that was committed by Comcastwhen it misrepresented the nature of its "Transition Wizard," to everyAttbi customer who was being migrated from Attbi to Comcast.The piece of software which your company implored everyone on the AT&Tsystem to download, in your company's description, was to make thetransition smoother. However, unannounced, but also contained in thewizard, was another bit of code (software) which purposefullyattacked/affected every one of your new customer's browsers.Microsoft tech support called it "virus like," as did Joanne in yourcustomer service facility in Denver. Every computer/internet expert(many in Boulder) informed me that Comcast intended to use this newadd-on as a spy to report, possibly for marketing goals, on people'sbrowsing habits.While your customer service department and tech support departmentact/acted like Bevis and Butthead at every turn of my attempting tounravel my computer and consumer problem, it seems QWEST was/isseizing this opportunity by offering fantastic deals to all Comcasttelephone subscribers and soon internet subscribers.All Comcast had to do was admit their mistake and honestly attempt toright it. Instead the problem grows (look at the internet chat-roomsand newspaper articles in the next week) and the company's credibilityplummets day after day on the internet. Don't you folks understand,you are like a utility, trust is essential! Comcast destroyed thattrust and does not want to fix it.I demand all customers be notified of the problem, immediately, and afix of some sort be offered to all. You need to hire some people whoseheads are out of the sand. Finally, I would like to see a publicapology for Comcast's betrayal of the public trust.Richard Harrisra.harris@comcast.netCC by Mailto Boulder City CouncilBBBDenver Post
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