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ISP Information:
The daunting task of planning and organizing business functions in the enterprise. It also refers to a class of software designed to help organizations do this. Often the installation of this type of software can be a complex task, taking many months and many millions of dollars. ERP software can help companies manage everything from sales and marketing to human resources.
ISP Glossary:
ERP - Allowing these outgoing calls to be given the appropriate Caller ID for the function A, B or C associated with the given call, no matter who makes 'em or from where, seems perfectly sensible to me. [TELECOM Digest Editor's Note: Can't you think of any more hypothetical examples why you must be allowed to tamper with your caller ID? I mean, that's all totally ridiculous. Tell your people to walk over to an 'A' phone or a 'B' phone or a 'C' phone and use the appropriate line for the particular business. PAT]Pat, this is not hypothetical with me. I represent four companies,and have only one phone line. There are a number of "reps" out therewho represent more than one company. Some will try and establishtheir own company identity, others work as part of the company theyrepresent (like a consultant). So the above example is by no meanshypothetical.Also, calling name may be considered to be a part of caller id. Acompany may desire:1. The president's line gives the president's name, but thepresident's secretary's number. Or the calling name can be theperson's title (but this pretentious).2. Sales personnel's lines may give the company name but a directnumber to the sales person.3. Tech support lines may give the department name and a generaldepartment number (or an "800" type number"). For example, you maynot recognize the name or number of someone calling from India, butyou would recognize "Dell Support" and an 800 number.4. Some employees would have a number that gives their name and DIDnumber. Others would have a line that gives the company name andswitchboard number.5. Remote sales personnel (or employees who travel a lot) may supplyan 800 number that is the company's PBX, which forwards the calls tothem via VoIP or cellphone.6. The company's billing name may not be the name they are commonlyknown by. Or the company may want to use a brand name in the outgoingcalls. For example, calls from a General Motor's site may supplycalling name as "Chevrolet".IANL, but I've read the Telemarketing Sales Rule guide put out by theFTC (or FCC). This is the legislation that implemented the nationaldo not call list. They say that the caller-id does not have to be theID of the actual line, but the number supplied does have to beanswered by a human who can put you on the organization's do-not-calllist. This makes a lot of sense if you consider that many calls aremade from outgoing-only T1 lines.
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