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ISP Information:
DOS and Windows 3.x are 16-bit operating systems. They are limited in complexity and suffer instability and slow speed (compared to 32-bit OSes) when run on 32-bit processors like the 386DX-compatible chips and above. 16-bit chips were limited to 65,536 (2^16) Kbytes of memory, or 64 MB. This limitation caused momentum for the move to 32-bit chips and operating systems.
ISP Glossary:
16-bit Operating Systems - Doesn't the NEC come with ACD built in?Dan Reagan wrote in messagenews:telecom22.607.7@telecom-digest.org: I'm looking to find recommendations for an ACD system (probably standalone but I'm fairly open at this point) that will integrate with my existing phone setup. It's in a medium size travel agency. We want to control inbound calling, outbound isn't an issue at this point. We have two sites, the main site has an NEC 2000 IVS2 and most of the external trunking, the second site has an NEC 2000. They're connected via a pt to pt T1 using CCIS. We have a Cisco Unity VM in the main office that serves both offices and some offsite folks. The offsite agents are all served out of the main office (simple setup currently, just supervised call transfers from the Unity box). I'm fairly inexperienced with this (I'm a network administrator when given the option) but I think that what I'm looking to do is on the fairly simple end of the ACD spectrum. I'd like to be able to create several smallish incoming calling groups, each group potentially consisting of members from each main office or at home locations. We'd also probably like to have one group consisting of everybody so that we could overflow to that. Since I have so little experience with this stuff I'd probably be going through a VAR but would like to get some sort of heads up before I start cold calling companies. Thanks very much for any help, Dan
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