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A form of encoding and decoding surround sound first used in 1993 in the film Jurassic Park. It features 6 discrete channels of audio, with 5 standard speaker channels and one subwoofer channel. DTS can work along with THX speaker certification and placement, or it can work separately. ISP Glossary:
DTS Digital Surround - "Tony" wrote in messagenews:c9oktl$51c@library1.airnews.net... Wondering what others think about this... Tonight my some friends, my wife, and I ordered pizza from a local PizzaHut to have it delivered. When it arrived, we discovered that the pizza had obvious quality problems. I'm not exagerating when I say the toppingsmade it look like a donut. The center 8" of the pizza had _no_ toppings andvery little sauce on it. The outer "ring" appeared somewhat normal. (My wife later theorized that they stacked up something on our box and then reboxed the pizza with the topping stuck on the old box lid.) The pizza itselfwas mostly topping-less crust. I called the local operation. I was presented with two options (a) they'd deliver a replacement pizza--wait time 45 minutes to an hour or (b) Icould keep this pizza and they'd give me a $5 credit for my next order. Gettinga complete refund for a return or getting some kind of compensation with anew pizza were not options. The local operator was not overly helpful. We opted for option 'a' since we were hungry and the first pizza wasinedible. I noted on the box their "product quality guarantee" and called the 1-800 number on the box. Basically they told me that although the boxguaranteed product quality, it was up to the individual operation to determine what they would do to resolve the problem. Basically all the 1-800 numbercould do is apologize and take my complaint. The replacement pizza--arriving almost exactly 45 minues later--was of appropriate quality. I'd just as soon never order from this establishment again (except my wife likes Pizza Hut pizza more than any of the others). To me it seems like the local Pizza Hut doesn't really care about customer satisfaction. We don't order a lot of pizza, but between friends coming over and groups at our home, I'd say we're good for about $400-$500 worthof business for that local operation each year. You'd think they'd be more concerned about customer satisfaction given how competitive the market it. At least a new pizza _with_ the $5 credit would be a nice gesture. Not an either/or proposition.You say you don't buy a lot of pizza yet you pay PizzaHut $400-500 a year?That's 40-50 pizzas; nearly 1 a week. Sounds like a lot of pizza to me;especially from just one establishment. You don't speak of a history ofcontinual quality problems with this particular store; you seem to indicatethat you received just this one bad pizza. So you feel that this one badpizza means the store doesn't care about quality and you want a completerefund and want to never spend another dime there? Nobody is allowed tomake a mistake? Not even one?
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