ISP Information:
The main input device on most PCs. It consists of a "board" with a set of buttons on it that represent all the letters in the alphabet, the numbers 0 through 9, and any extra keys, like cursor keys and function keys, that enable some keys to represent additional characters.
ISP Glossary:
Keyboard - Sammy@nospam.biz wrote in messagenews:: Too bad. I've had Vonage for almost a year and it works great. Phil wrote: I signed-up for Vonage Service. They charged my VISA for the startup fees -- np. I get the Motorola VT but it works only intermitantly. Support from Vonage is non-existent, at best. I called several times, mostly hanging-up after holding for 20 minutes. I emailed several times with no return emails. After a week of this crap, I called to cancel. The Vonage Rep said that he'd have to charge $41 bucks to give me an RMA and return address. I told him that is called extortion. He said both the startup fee and termination fee would be refunded when the equipment was returned. So I allowed him to charge my VISA. I am mailing the equipment back today and will followup with additional experience. ALSO, beware about Vonage's Terms of Service policy. It states that you have seven days after you recieve your credit card statement to file a dispute. And that you must notify them before you do so thru your credit card. According to VISA this total BS. Vonage cannot supercede VISA policy, it is called non-compliance. Phil VONAGE SUCKS! [TELECOM Digest Editor's Note: I am truly sorry you have had such bad experience with them. My experience has been quite good by comparison. Have you tried the various techniques presented here in recent weeks to get around some of the intermittent problems you have had? For example, since I made the adjustments in my Linksys firewall/router they recommended, I've had no further problems with loss of dialtone or non-receipt of incoming calls. I *will* agree their customer service holding queue is pretty outrageous at times as they begin to learn the business a little better also. And the Motorola box they are using now may possibly not be as good as the Cisco, I am not sure on that. If you have not yet returned the Motorola to them, consider trying some of the fixes described on the net and see if they help any. Even if you decide it is not working and you must return the equipment, *new* customers who have *not yet* sent in for/recieved an adapter box can get a free month of whatever service package they desire by using an e-coupon from me to start the process. The e-coupon gets you the *second* month of service for free. Email me and ask for it. ptownson@telecom-digest.org PAT]PAT -- I am paying for a service -- Vonage should be the one tryingfixes found on the Net -- not me!As I said before -- VONAGE SUCKS!! And since you are selling theirwares YOU SUCK TOO![TELECOM Digest Editor's Note: Well, thank you for that compliment!Actually, you are NOT 'paying for a service', you are getting a monthof service for free; not paying for it. Consider it like an 'extendedwarranty' or extended free trial. Instead of a 14 day (give or take aday or three) warranty on the box,etc you actually getting a *monthplus 14 days*. But I do not want to be an apologist for Vonage. Icannot help how they do their customer service, etc. I could make somesuggestions, but they have not asked me. Because I am generallyimpressed with their service, and because VOIP seems to be the waytelephone service is going in the future, I agreed to hand out theire-coupons, and share 'fixit' tips I know about. I am not making muchof an effort to sell their wares. PAT]
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